Last week I called We Energies with a question. I entered my information and the on-hold operator indicated that all of their customer service representatives were busy. In my head I was thinking of course they are and that I would be on-hold forever. Much to my surprise they offered me the [...]

I called the customer service line for Educators Credit Union yesterday and to my surprise the President, Eugene Szymczak, was the voice for the “on-hold” message. To be honest, I was expecting the typical voice-message lady to tell me about my customer service options. Instead I was happily surprised to hear the President’s [...]

Back in January I wrote a post about the importance of wowing your customers and provided a few ways to wow them. Recently, Forrester Research released a report that says: “Customer experience is closely tied to customer loyalty, and the correlation between the two has increased since last year. Customer experience is measured by [...]

What’s the best gift you can give your customers?
Here are some clues:
1. It doesn’t need to be wrapped.
2. It’s holiday-neutral, meaning you can give it for any holiday.
3. It comes with a lifetime guarantee that it’ll never be forgotten.
4. It’s old-fashioned, yet will never go out of style.
What is it? Customer service. I’m not talking [...]

This past weekend I stood up in a friend’s wedding. While the wedding and reception itself went swimmingly, getting to the reception was very difficult. The bride and groom had decided to rent a limobus so that the entire wedding party could get from one location to the next at the same time. This is [...]

Recently I moved out of my apartment into a duplex and as a result had to change the utility bill over to my name. Like most people, I dread phone calls to customer service reps, be it utilities, cable, telephone, etc.; it seems that more often than not, things don’t work out as they should.
Upon [...]

Over the weekend I “helped” my husband frame out a service door on a garage. And by “helped” I mean that I carried tools and made the trip to Home Depot to pick up more nails and wood. I didn’t know where to find the items he needed, but luckily the sales person [...]